At GrabFinancial we believe that upholding trust and integrity is at the heart of doing business with all our customers.
GrabFinancial Risk team is a dynamic regional group that focuses on protecting transactions of millions of Grab customers across Southeast Asia. The team employs cutting-edge digital trust, customer-centric solutions, and expert talents from all across the industry to ensure fraud and abuse are kept outside the door.
Get to know the Role:
- Design, implement and maintain a world-class data reporting and insights framework across all risk domains.
- Deliver elegant, exec-ready dashboards and insights. Use advanced visualisation techniques to leverage facts into initiatives to support risk objectives and the business.
- Lead a small team of junior and senior risk data analysts.
- Own risk data, ensure necessary databases are maintained for research and regulatory purposes.
- Get things done across multiple analytics stakeholders within the group to ensure accurate data collection, processing, storage and maintenance.
- Support risk operational reporting needs such as case management insights as well as workforce management and planning processes.
- Perform forensics, deep dives, and forecasting, on various risk or business matters.
The must haves:
- Problem-solving, positive and constructive attitude is a must.
- Comfort in dealing with ambiguity and operating in fast-changing, unstructured environment.
- A passion for data and insights. Ability to make sense of large amounts of unstructured data spread across various tech stacks.
- Structured, factual and data-driven. Ability to deep dive into data then elaborate clear and synthetic insights.
- Proficient in RDBMS such as PostgreSQL or MySQL.
- Ninja level in Excel.
- Strong in Tableau or other data visualization tools.
- Experienced with Zendesk or similar case management systems is a plus.
- Meticulous attention to detail and double-checking as a second nature.
- Sound knowledge in e-payments and fintech, and related fraud, desired but not absolutely required.
- Good verbal and written communication in English and ideally one local SEA language.
- Leadership experience or potential, experience managing a small team is a plus.
- Knowledge of credit card scheme rules and banking processes is a plus.
Get to know the Role:
- Collaborate with product, engineers and partnerships to identify new opportunities to expand Grab’s universe of data by identifying and collecting adjacent data to enrich insights.
- Design market intelligence metrics and performance measurement dashboards.
Manage end-to-end data projects; identify issues, gather information from various sources, analyse data, interpret patterns and trends with the purpose of generating insights about the market.- Build strong relationship with management and operational executives; translate data speak to human speak in order to effectively conceptualise analysis and proposing solutions to business stakeholders with the purpose of enhancing operational performance.
