Xin chào!

Tìm những job khác

Tìm việc làm trực tiếp

Customer Success Executive

CÔNG TY CỔ PHẦN GREMSY
Ngày cập nhật: 18/07/2025

Thông tin tuyển dụng

Phúc lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Mô tả công việc

As a Customer Success Specialist, you will play a key role in supporting our customers throughout their journey with Gremsy products. You will assist in onboarding, answering customer queries, resolving issues, and ensuring customer satisfaction while gaining experience and developing skills in customer success management.

Key Responsibilities

  • Customer Support: Respond to customer inquiries via support ticket, email, chat, or phone and assist in resolving issues promptly. Follow best practices in ticket management, ensuring timely updates and resolution to maintain high service levels

  • Onboarding: Support new customers during onboarding by providing guidance on initial setup and best practices.

  • Customer Engagement: Conduct regular follow-ups with customers to ensure their needs are being met and identify opportunities to enhance their experience.

  • Documentation: Maintain accurate and up-to-date customer records in the Helpdesk and Knowledge Base system.

  • Feedback Collection: Gather customer feedback and share insights with the team to improve products and services.

  • Training: Assist in delivering basic training sessions or creating guides and resources for customers.

  • Cross-Team Collaboration: Work with the support, product, and sales teams to resolve customer issues and contribute to process improvements.

Giới thiệu về công ty

CÔNG TY CỔ PHẦN GREMSY

https://gremsy.com/ Tổng số nhân viên: 100-499

Gremsy was established on April 13th, 2011, by Vietnamese engineers filled with passion, creativity, and an intense desire to create mechatronics products to... Xem thêm

Việc làm tương tự

Customer Success Executive

CÔNG TY CỔ PHẦN GREMSY