Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Tiếp thị / Marketing , Tiếp thị trực tuyến , Thu mua / Vật tư , Bán lẻ / Bán sỉ , Bán hàng / Kinh doanh
Cấp bậc: Giám đốc
Tiki is seeking a Senior leader for key strategic projects who will elevate experience for millions of our customers leading to better shopping experience, deeper engagement and long-term customer retention. These experiences will be well thought to improve discovery, comparison, choice, purchase, payment, receipt and returns with the ultimate objective of making shopping on Tiki simpler and building long term trust.
You will focus relentlessly on consumer needs, working with market research professionals, product managers and user experience designers to craft product features that will surprise and delight our customers. You will provide clear business requirements for our product managers software engineers to build these product/features. You will be work with category managers/leaders to utilize these features for improving business outcomes measurably.Lastly, you will be responsible for the consumer voice as you work with data, design, technical, and business leaders to set strategy for improving conversion for the category.
About You
You live and breathe consumer experience. You understand seamless experience through the shopping journey and how they together form a whole continuous end to end customer experience. You have an insatiable appetite for understanding our customers and are relentless in finding solutions that meet their needs across a variety of categories. You sweat the details and tie them back to the big picture.
You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You know how to clarify the path forward and prioritize work. You know how to influence others. You’re a natural collaborator equally comfortable talking tech with developers, user experience with designers, numbers with finance and marketing, and strategy with executive leadership.
The successful candidate will be an ambitious self-starter with a passion for building best-in-market customer experience. You will have proven analytical capabilities, strong persuasive writing/story boarding skills, broad business experience, tenacity to develop ideas independently, and thrive in a fast-paced start-up environment.
Key responsibilities
Công ty Cổ Phần TI KI
https://tuyendung.tiki.vn Tổng số nhân viên: 500 - 1000
Director/Senior Manager - Consumer Experience Management/ Category Development
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh