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Customer Service Representative (Bắc Ninh)

Customer Service Representative (Bắc Ninh)

AkzoNobel Paints Vietnam
Ngày cập nhật: 10/07/2025
NỘP ĐƠN ỨNG TUYỂN

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả công việc

  • Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.
  • Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,
  • Contact with team to send related documents.
  • Take orders and follow it up: issue SO and get approval.
  • Reply estimated delivery date for customer PO.
  • For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.
  • Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.
  • Issue SO and send to planning and logistics team.
  • Check production completion daily and feedback to Customers if needed.
  • For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.
  • Open accounts and maintain customers’ information.
  • Follow up with OTIF delivery and contribute planning team control OTIF result.
  • Issue Sales Contract and follow up.
  • Optimize FG: control SO of big volume (>5T); control suitable SO issue…
  • Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information…
  • Follow up SLOB caused by function monthly
  • Submit Sales Contract status report monthly.
  • Issue FOC, CO
  • ICD price advice
  • Make ICD Credit Note/ Debit Note
  • Monthly Commission Calculation for VTSC, Hop Nhat Agency
  • Control stock location transfer: STO U35D-U39D/ Billing for local ICD (inc. Raw)
  • Adjust SO quantities for delivery.
  • Follow up and push delivery to reach target monthly.
  • In charge ISO belongs to sales.
  • In charge CSAT/ROCK– In control belong to sales.
  • Follow up CRM complain to close cases soon.
  • Join pine line review with sales team to support business growth.
  • Immediately follow up price increase and input system for pricing control.
  • Lead changes and adapt positively to be implemented smoothly.
  • Fast learn any courses to improvement tasks.
  • Work-well with relative functions for focusing on business.
  • Follow up CRM opportunities to convert to actual sales.
  • Ad-hoc assigned by LM.

Yêu cầu công việc

  • Graduated from University; referred in Business Administration/ Accounting major
  • Experienced in commercial/ sales accounting, customer service
  • Proficiency in MS Office, accounting tasks (tax, excel, invoice, ...)
  • Good English or Chinese
  • Communication skill/ Analysis skill
  • Can work in high pressures
  • Being a careful and hard-working person

Thông tin khác

  • Bằng cấp: Bachelor
  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Customer Service Representative (Bắc Ninh)

AkzoNobel Vietnam

www.akzonobel.com Tổng số nhân viên: 1500 - 2000

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Customer Service Representative (Bắc Ninh)

AkzoNobel Paints Vietnam

NỘP ĐƠN ỨNG TUYỂN
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