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Work location: Binh Duong
Salary:
Industry: Printing / Publishing , Sales / Business Development , Customer Service
Deadline to apply:
Level: Experienced (Non - Manager)
Experience:
We are looking for a proactive and detail-oriented Customer Service Executive to join our team. This position acts as the key liaison between the company and clients, ensuring smooth communication, order management, and customer satisfaction.
Key Responsibilities
Manage the order-to-delivery process, including order confirmation, changes, and follow-ups.
Communicate proactively with customers regarding lead times, delivery status, and product updates.
Coordinate with internal teams (Production, Planning, QA, Logistics) to meet service expectations.
Handle customer complaints, feedback, and ensure timely resolution.
Maintain customer data, order records, and update ERP system accurately.
Bachelor’s degree in Business, Supply Chain, or related field.
At least 2–3 years of experience in customer service, order management, or related roles (preferably in manufacturing/garment/textile industry).
Strong communication and coordination skills.
Good command of English (both written & spoken).
Proficiency in MS Office and ERP systems.
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