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Customer Service Staff

Customer Service Staff

Thermtrol Co., Ltd.
Updated: 26/09/2025
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Employment Information

Job requirement

Order Processing & Tracking

  • Enter customer purchase orders into the ERP system and monitor order status.
  • Confirm orders with relevant departments (Production, Materials Planning, Purchasing, Import-Export, etc.).
  • Communicate with customers to confirm orders or special requirements.
  • Track production/shipping progress, provide shipping details, and prepare export documents.
  • Issue invoices and promptly report any issues to the Customer Service Manager.

Issue Monitoring & Problem Solving

  • Monitor order progress, identify risks or issues, and take corrective actions.
  • Escalate critical problems to supervisors when necessary.

Warehouse Support

  • Coordinate monthly stock-taking activities.
  • Ensure accuracy, resolve discrepancies, and implement corrective/preventive actions.

Other Duties

  • Ensure safe and proper use of tools, machines, and equipment.
  • Perform other tasks assigned by supervisors.

Job requirement

  • University degree
  • English: good in writing/reading, fair in speaking
  • Strong PC skills (MS Office), basic MS Access
  • Knowledge of ISO/IATF standards
  • Strong planning and monitoring skills
  • Good interpersonal and communication skills
  • Independent, team-oriented, hardworking, prudent, and reliable

More Information

  • Job type: Permanent

Company Overview

Customer Service Staff

Thermtrol Co., Ltd.

https://thermtrolcareer.com

We, Thermtrol co-oporation from American is leading production the Ware harness & Thermol protector of the world. We are at Viet Nam – Singapore... View more

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Customer Service Staff

Thermtrol Co., Ltd.

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