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Customer Service Executive

Customer Service Executive

Updated: 18/07/2025
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Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Customer Service

    Deadline to apply:

  • Level: Experienced (Non - Manager)

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

Scope of Work

  • Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Immediately updating serious cases/inconstant situations.
  • Ensuring a high level of customer service and a positive guest experience.
  • Proactively updating information/knowledge about customer service

Income:

  • Total Salary: 11.000.000 – 13.000.000 vnd/month.
  • Base Salary: 8.000.000 vnd/month.
  • Meal allowance: 500.000 vnd/month.
  • Night shift allowance: 30% base salary.
  • Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
  • Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
  • 100% salary in 2-month probation time.

Job requirement

Requirements

  • Graduated from High school or equivalent Majors is an advantage.
  • Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

Work Schedule

  • 5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift) Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00. Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00

More Information

  • Age: Unlimited
  • Job type: Permanent

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