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Customer Service Executive

Vietnam Concentrix Services Company Limited
Updated: 18/07/2025
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Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Customer Service

    Deadline to apply:

  • Level: Experienced (Non - Manager)

Benefits

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Job requirement

Scope of Work

  • Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Immediately updating serious cases/inconstant situations.
  • Ensuring a high level of customer service and a positive guest experience.
  • Proactively updating information/knowledge about customer service

Income:

  • Total Salary: 11.000.000 – 13.000.000 vnd/month.
  • Base Salary: 8.000.000 vnd/month.
  • Meal allowance: 500.000 vnd/month.
  • Night shift allowance: 30% base salary.
  • Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
  • Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
  • 100% salary in 2-month probation time.

Company Overview

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