Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Hành chính / Thư ký
Get to know the Role:
-Guide our drivers and passengers in using our products
-Manage service enquiries and disputes arising from our drivers and passengers
-Provide excellent customer service to our customer base
-Maintain good relationships and community building efforts with drivers and passengers
The day-to-day activities:
-Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
-Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
-Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
-Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Grab Vietnam
