Customer Analytics - (Senior) Data Analyst/ Strategic Data Scientist

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Laptop, Allowances, Business Expense, Seniority Allowance, Annual Leave, Sport Club

Who is our customer? What are our most engaged customer segments, and how can we find more people just like them? What are the golden paths that our best customers follow that bring them to purchase over 10 times per month with us? How can we help deliver the best possible experience to our customers?

These questions are just some of the thoughts you’ll be helping us explore as Strategic Data Scientist / Chief Customer Analyst. This role reports directly to our VP of Product, to inform big decisions for our TikiNow loyalty program as well as new strategic initiatives. You’ll also be presenting key findings to our Chief Business Officer.

YOUR ROLE:

- Float across multiple business teams to present data analysis and insights that inform key business decisions

- Explore K-Means clustering for customer segmentation, among other statistical/machine learning models as well

- Proactively communicate with business teams to understand their needs and help them solve their problems

- Analyze key customer data and generate useful business reports.