- Team Leadership & Management - Guide and monitor daily operation of the department in the following work:
- Lead, train, and supervise the credit administration team to ensure timely and accurate handling of customer payments and financing matters;
- Allocate tasks and monitor staff performance, providing guidance, coaching, counseling, motivation, and training as needed;
- Develop and implement standard operating procedures (SOPs) to enhance team efficiency and service quality;
- Evaluate and streamline internal processes, documentation, policies, and procedures for continuous improvement and compliance with statutory requirements;
- Ensure department achieves deadlines and meets budget targets in terms of cost, time, and quality;
- Supervise the coordination with banks for mortgage disbursements and ensure timely resolution of financing issues;
- Perform all necessary entries in Wiz system;
- Collaborate closely with Sales, Sales Support, Accounting and Project handover teams to ensure smooth after-sales operations;
- Ensure timely, empathetic, and solution-oriented responses to customer enquiries and complaints, in coordination with relevant departments;
- Establish clear communication channels with partner banks and financial institutions to streamline financing support for customers. Close and prepare month-end reports;
- Evaluate and streamline customer service processes to enhance satisfaction;
- Maintain the company’s reputation and corporate image through quality service delivery;
- Review and approve periodic reports on collection status, bank disbursement progress, and customer financing metrics;
- Analyze credit trends and propose strategic improvements to enhance post-sale financial processes and customer experience;
- Contribute insights to management on payment patterns and financial risks impacting project cash flow;
- Cooperate with other department for the common goal of the company;
- Evaluation of staff job performance and appraisal;
- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company;
- Any other duties that will be assigned from time to time by the Management.
