Club InterContinental Agent

Responsibilities

§ Gets to know the guest personally and recognizes their preferences.

§ Anticipates the guest needs and acts accordingly.

§ Services food & beverage to guest and it’s speedy clearance.

§ Provides guest assistance in every possible way.

§ Has good knowledge of the local area to be able to offer suggestions/recommendations if required.

§ Has thoroughly knowledge of hotel facilities including the timings, charges, cuisine served in different outlets, different outdoor activities and offer assistance to make the reservation/booking.

§ Has the ability to coordinate with the guest in order to meet his/her needs efficiently.

§ Coordinates with other departments to ensure guest’s satisfaction.

§ Maintains a handover sheet which is a record of guest requests and handled by him/her or passed on to any other person/department.

§ Ensures that all duties are carried out in line with Hotel Policy with high standards of personal appearance, personal hygiene correct uniform and name badge as outline in the standard.

§ Completes other responsibilities as assigned.

Position Summary

The Club InterContinental Agent is responsible for providing check-in and out, servicing food and beverage to guests in a professional, timely and hospitable manner.

Qualifications

§ Degree: Vocational School Certificate or Diploma in Hotel Administration or equivalent.

§ One year in front office/guest services operations, or an equivalent combination of education and experience.

§ Must have a well-groomed appearance.

§ Ability to communicate fluently in the primary language of the workplace both verbally and non-verbally. Fluent in English is preferred.

§ Organize, can multi-task, good problem-solving skills and detail oriented.

§ Microsoft Office knowledge is preferred.

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