Card Portfolio Specialist

• Manage the overall performance of the card portfolio (credit/debit), including activation, spend, revenue, attrition, and profitability.
• Develop and implement portfolio strategies to increase card usage, transaction volume, and customer engagement.
• Design and execute lifecycle campaigns (e.g., onboarding, activation, spend boost, retention) in collaboration with Marketing and CRM.
• Analyze customer data and segmentation to identify insights and opportunities for cross-sell, upsell, or loyalty initiatives.
• Monitor KPIs and generate regular reports to track performance against business targets.
• Coordinate with risk, compliance, operations, and product teams to ensure healthy portfolio quality and adherence to internal policies.
• Support new product and feature rollouts with portfolio impact analysis and customer communication planning.
• Benchmark competitors and propose innovative initiatives to improve cardholder experience and value proposition.
• Other tasks assigned by line Manager.

Qualifications & Working experience:

• BA/ BC degree in Business related major or Banking & Finance.
• Having experience in leading card business in established international/ local Bank.
• Experience in managing staff, targets, sales, service and processes
• Strong knowledge of the card ecosystem, consumer behavior, pricing models, market, promotions & partnership competition and payment technologies.
• Strong analytical, communication, and cross-functional project management skills.
• Experience in digital card solutions, data-driven product development, or loyalty integration is a plus.
• Fluent in English; proficiency in tools like Excel, PowerPoint, and data dashboards preferred.

Skills & Personal Attributes:

• High level of confident, energy & commitment
• Ability take-a-stand, manage conflicts
• High personal and professional standards
• Strong interpersonal, peer relationship skills
• Effective strategic and business planning skills.
• Ability to prioritize and effectively drive multiple strategies through the business.
• Strong commercial acumen with high competence in negotiating for successful outcome.
• Strong in numeracy and analysis and very results focused
• Excellent communication skills, including English fluenc.
• Team player & ability to lead & motivate a team
• Ability to travel and work to challenging deadlines
• Having deadline commitment and good task management skill to cover the scope of works requires;
• Having “can-do-attitude”

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức
• Thử việc: The salary during the probation period is equal to the official salary
• Thời gian làm việc: 8:30 - 17:30 from Monday to Friday
• Thời vụ/ Nghề tự do: A creative and modern working environment.
• Phúc lợi: Comprehensive health and accident insurance.
• Phụ cấp khác: Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.)
• Ngày nghỉ: 15 days of annual leave.