Nơi làm việc: Singapore
Mức lương:
Ngành nghề: Hành chính / Thư ký
Get to know our Team:
Our team is the front line of our Grab Rental drivers. We are active and supportive team players with a passion in customer support and sales.
Get to know the Role:
We serve as the first touch point to our GrabRentals and our Fleet Partner drivers. We provide detailed rental consultation to our drivers and proactively help solve our drivers’ issues.
The day-to-day activities:
Manage walk in inquiries from customers at the branch on questions related to Grab Rentals products and services
Offer car rental options and solutions to close the sales transaction with the driver
Follow up on any prospective drivers
Manage the creation of customers, reservation and assignment of cars for the drivers
Manage the tracking of sales for fleet partners
Support the fleet partners and operations functions as required
Perform the related report and backend works related to operations
Work together with branch team and other teams in GrabRentals and other vertical to ensure smooth operation
Attend to customers’ enquiries/issues and proactively solve their issues
Provide great customer experience
Ensure reconciliation of NETS and cash from daily sales
The must haves:
Fluent written and spoken English is required, with local second language as an advantage
Self-motivated individual who is capable to get things done within allocated time frame.
One who is willing to be hands-on as needed and proactively assumes responsibilities for one’s actions.
Ability to work independently and deal effectively with other related departments.
Able to initiate and maintain strong relationships with renters.
Proficiency in MS Office (especially Excel) and Google applications preferred.
High competency in data analytics tools
Preference for individuals with experience in sales & operations related role
Candidates with no relevant experience but have an aptitude for sales & operations are welcome to apply
Diploma /Degree Holder
Saturday may be necessary
Grab Vietnam
