[Bình Dương] Data Executive

* Working location: No 9 DT743A Str, Di An, Binh Duong

* Working time: 08:00 - 17:00 from Monday to Saturday

RESPONSIBILITY

Manage Shipping Instruction, FCR/HBL/Bill issuance

• Co-ordinate with Customer Service to send FCR/HBL to Shipper
• Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
• Issue FCR/HBL in case of need.
• Handle and manage data update on Ikea’s system- ITM.
• Handle and manage data update on the system/website of Ikea’s nominated ocean carriers.

System update, ASN management and Documentation

• Ensure data be updated on systems properly in timely manner
• Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
• Receive Shipping Document, validate and dispatch document in due course
• Monitor vendor performance related to documentation

Other Key Responsibility

• Troubleshoot and resolve operational issues / escalations
• Monitor corrections required and data quality in invoice
• Support customer service in customer query resolution and exception handling
• Solution Operations Performance Delivery aligned with agreed SLA’s
• BL Released within 3 days of ETD
• Invoice, PO are created within agreed timeline
• Overdue Outstanding within agreed ratio
• Zero Penalties & Ensure Zero Defect Level of documentation and ASN, AMS/ACI/ISF/ENS
• Customer Satisfaction Survey scores for relevant customers
• Proper File closure including ICB (Inter-company billing) with all documentation within ETD/ETA
• Timely updates to Customer Service and & Effective query resolution

Requirements:

• College degree in a relevant field is preferred.
• Minimum 6 months of internship or work experience, ideally in ocean freight or supply chain management.
• Proficient in English reading and writing.
• Strong communication skills with the ability to express ideas confidently.
• A customer-oriented mindset is essential.
• Good computer literacy, especially with common office applications.
• A collaborative team player who works well with others to achieve shared goals.
• Demonstrates responsibility, independence, and attention to detail.

• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức