Assistant Manager - Strategic Projects & Growth Verticals

Get to know the Role:

• Be a pioneer in setting up new business projects in Grab’s ever increasing services, having the responsibility to launch and grow these businesses to become valuable services in everyday Malaysian life.

• To do this, you will coordinate with various stake-holders to improve supply efficiency and push demand growth.

• You will also innovate our high-value transport services by offering what matters to our customers for a best-in-class experience.

The day-to-day activities:

Continuous improvement

• Monitor the performance of the assigned services, adjust booking parameters, application settings or incentives to ensure supply matches with the targeted KPI

• Evaluate customer satisfaction levels, setting procedures to ensure our customers receive the best possible ride experience

Growth

• Collaborate with the sales team to drive more usage from existing corporate clients on the assigned services

• Coordinate with the marketing team to use awareness campaigns or promotional discounts that will boost demand

Budgeting

• Using pricing tools to ensure revenue outweighs costs to achieve profit targets

• Plan spending in advance and ensure is costs are properly tracked

Projects

• Liaise with regional product managers to hit delivery datelines on new service launch

• Ensure external services and equipment for operations are sourced in time from the procurement team

• Support on ground marketing campaigns prior to new service launches

The Must Haves:

• Min. 5-8 years of experience in business operations with some supervisory role. Having led projects to launch new services/processes is a plus

• Customer oriented mindset with a track-record of creating value to users due to your creativity. Have experienced in gathering insights on consumer needs

• Competent in using data to explain/support decisions. Let us know your favourite analytical moment!

• Able to deal with ambiguity, willingness to take calculated risks, and work in cross-team collaboration environment

• Is always up for a challenge and constantly thinking about 'how can it be done differently' and ‘how can it be further improved’.

• Having worked in the service industry will be an added benefit