This position plays a key role in strengthening Aldo’s brand presence and customer engagement through strategic public relations, influencer partnerships, and customer relationship management initiatives.
1. Direct Communication:
- Manage customer-facing communication via direct channels (SMS, email, social messaging, etc.).
- Ensure all content reflects brand tone, message, and seasonal priorities.
- Coordinate with the E-commerce and Retail teams to maintain consistent messaging across platforms.
- Monitor customer responses and engagement metrics to refine communication effectiveness.
2. Public Relations:
- Support the development and execution of PR strategies and brand stories aligned with marketing campaigns.
- Manage media relations, including press release preparation, pitching, and follow-ups.
- Coordinate with media agencies and partners to ensure brand consistency and visibility.
- Track and report media coverage and campaign results.
3. KOL & Influencer management:
- Identify, approach, and maintain relationships with KOLs, influencers, and brand advocates.
- Negotiate collaboration terms and manage content deliverables.
- Ensure alignment between influencer content and brand image.
- Monitor influencer performance and campaign ROI.
4. Customer Relationship Management (CRM)
- Support CRM strategy and execution to drive customer retention and loyalty.
- Collaborate with external and internal teams to plan targeted CRM campaigns (SMS, ZNS, email, etc.) based on customer segmentation and insights.
- Track campaign performance and suggest optimization opportunities.
- Ensure all CRM communications are aligned with brand tone and messaging.
5. Campaign Tracking & ROI Analysis:
- Collaborate closely with E-commerce, Retail, and Visual Merchandising teams to ensure marketing consistency across channels.
- Provide support in marketing events, seasonal campaigns, and brand activations.
- Manage administrative and reporting tasks related to campaigns.