This position plays a key role in strengthening Aldo’s brand presence and customer engagement through strategic public relations, influencer partnerships, and customer relationship management initiatives.
1. Direct Communication:
- Manage customer-facing communication via direct channels (SMS, email, social messaging, etc.).
 - Ensure all content reflects brand tone, message, and seasonal priorities.
 - Coordinate with the E-commerce and Retail teams to maintain consistent messaging across platforms.
 - Monitor customer responses and engagement metrics to refine communication effectiveness.
 
2. Public Relations:
- Support the development and execution of PR strategies and brand stories aligned with marketing campaigns.
 - Manage media relations, including press release preparation, pitching, and follow-ups.
 - Coordinate with media agencies and partners to ensure brand consistency and visibility.
 - Track and report media coverage and campaign results.
 
3. KOL & Influencer management:
- Identify, approach, and maintain relationships with KOLs, influencers, and brand advocates.
 - Negotiate collaboration terms and manage content deliverables.
 - Ensure alignment between influencer content and brand image.
 - Monitor influencer performance and campaign ROI.
 
4. Customer Relationship Management (CRM)
- Support CRM strategy and execution to drive customer retention and loyalty.
 - Collaborate with external and internal teams to plan targeted CRM campaigns (SMS, ZNS, email, etc.) based on customer segmentation and insights.
 - Track campaign performance and suggest optimization opportunities.
 - Ensure all CRM communications are aligned with brand tone and messaging.
 
5. Campaign Tracking & ROI Analysis:
- Collaborate closely with E-commerce, Retail, and Visual Merchandising teams to ensure marketing consistency across channels.
 - Provide support in marketing events, seasonal campaigns, and brand activations.
 - Manage administrative and reporting tasks related to campaigns.