[Urgent-HCM] Branch Operation Manager

1. Monthly Sales Promotions

 Ensure branch managers and sales representatives are updated with current national sales promotion announced by the National Sales Manager / Country Manager
 Coordinate with and support from the Marketing Team on the distributions of promotion materials and flyers
 Report the effectiveness of the national sales promotion to Head of Retail / Country Manager in a timely manner

2. Retail Daily Operations

 Ensure all sales enquires are handle before the end of the day
 Resloving customer sales related complaints before the end of the day
 Review of sales KPIs (Walk-In, Test-Drive, Conversion (Walk-In/ Test-Drive), Sales Progress Reports) set for individual branches are achieve
 Follow up with the branch managers on the implementation of their action plans to achieve sales target
 Manage discounts and monitor profit margin
 Manage branch stock ordering and clearing of aging stocks
 Ensure all sales process are compliance with company policies and procedures
 Plan and coordinate with local / regional trainer for sales representatives training programs
 Coordinate with HR on recruitment related issues
 Daily / Monthly sales report to be send to Head of Retail / Country manager

3. Sales Commission and Incentives Scheme

 Prepare monthly sales scheme for Country Manager and Head of Retail for approval
 Propose ad-hoc incentive scheme to move dead stocks when necessary
 Commission deduction for additional discount given
 Ensure monthly commission submission for sales team are correct before submission to accounts

4. Sales Target and Forecast

 Monthly Sales Target to be set for individual branches
 Discussion with branch managers on their action plan to achieve the following month sales target before the start of the each month
 Analyse sales data of individual branches weekly and project the monthly forecast to Country manager and Head of Retail
 When forecast does not meet monthly sales target make corrective sales strategies to ensure achievement of the sales target

5. Branches P&L / Sales Budget

• Analyze operational expenses, sales, aftersales, manpower etc... to identify losses and develop strategy to increased profits.
• Monthly discussion with the branch manager and service manager on their branch P&L and advise them on how to maintain profit to correspond with the sales budget

6. Branch inventory
 Ensure branch managers and sales representatives are aware of branches free stocks
 Check branches free stocks before any new orders and not to carry more than one month stock
 Be aware of all aging stocks and new model launch

7. Showroom Visits
• Ensure that all aspects of the showroom (exterior and interior) are in accordance to Subaru and Motor Image guidelines and standards (other than After Sales designated areas)
• Coordinate with and support from the Marketing Team to ensure all POSMs and collaterals in the showrooms are updated
• Ensure all display and test drive vehicles are current models and are in good working condition
• Ensure availability of brochures, price lists and other point of sales materials on site
• Ensure the cleanliness of the showroom and customer lounge is well stock

8. Merchandise
• Liaise with Merchandise team regularly for new merchandise update
• Ensure merchandise cabinets in branches are filled following the Subaru and Motor Image guidelines and standards
• Monitor the sales and ensure stocks are replenished regularly
• Monthly merchandise sale report to be send to the Head of Retail / Country Manager

9. Aftersales
 Coordinate with the branch manager and service manager to ensure the smooth operations of aftersales in individual branches
 Ensure all customer complaints related to aftersales and service staffs are handled before the end of the day
 Coordinate with the service manager to ensure that all aftersales reports (daily, weekly & monthly) are submitted to regional aftersales team
 Responsible for the profitability of the Aftersales business (aftersales servicing, warranty claims & parts sales)

Key contacts / interfaces (internal/external)
All areas of
 All other departments in MI
 Regional Marketing
 Regional Sales and Product Planning
 Retail Group
 Service providers (Bankers, Insurance Agencies & Pre-owned Car Dealers)
 Branch Sales Managers

Required Knowledge, Skills and Abilties

 Prossess good knowledge of economics and how current market trends influence sales
 Is persuasive and can influence others
 Has good leadership and negotiation skills, both written and verbal
 Superior communication and customer service skills
 Is proactive and anticipates potential problems before it happen
 Able to develop sales strategies based upon prior experience
 Possesses good customer service skills

Authority (position related power of authority):
 Department purchases
 Sales discounts: within boundaries indicated by the Country Manager / Head of Retail
 Trade ins: dealer selection (within short list validated with managing director)
 Human resources: hiring and termination of direct reports + their subordinates (within HR process); approving holiday schemes for department staff

Interested candidate who wish to apply for the advertised position. please email us an copy of your update resume.

Email Address: talentvn@talenttradergroup.com

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