Transport Systems Analyst (TMS)

Job Description

• Location: Sofic Office, Mai Chi Tho, Thu Duc, HCMC
• Main Tasks

1. System Ownership & Support

• Act as the Transport System Superuser, ensuring effective delivery and support of TMS (Transport Management System) solutions
• Provide system expertise, advisory, and troubleshooting support across functions and locations
• Maintain TMS master data (customer, drivers, vehicles, rates, fuel adjustments) with high accuracy

2. Stakeholder & Vendor Coordination

• Collaborate with internal stakeholders (Customer Experience, Transport Operations, Product teams) to ensure system alignment with operational needs
• Work closely with external vendors to define and deliver TMS requirements
• Build and maintain strong stakeholder engagement across all levels

3. TMS Implementation & Enhancement

• Represent business operations during TMS implementation projects in Vietnam
• Ensure operational requirements are fully captured and reflected in system design and rollout
• Conduct gap analysis, define functional specifications, and contribute to solution design
• Support UAT (User Acceptance Testing), training, and implementation timelines
• Manage system enhancements based on business needs and operational feedback

4. Business & Commercial Support

• Support pre-sales activities, RFQ, and solution design for transport systems
• Contribute to system demonstrations and high-level solution scoping
• Ensure proper and efficient usage of TMS across operations

5. Performance & Continuous Improvement

• Drive system stability, error reduction, and process standardization
• Identify opportunities for cost reduction and network optimization through system usage
• Monitor and improve customer satisfaction through system-driven improvements

6. Training & Culture Development

• Identify training needs and deliver system training to users
• Promote best practices and standard processes across teams
• Drive a high-performance, continuous improvement culture within transport operations

Requirements

• Experience & Background - 1–2 years of experience in Operations Excellence, Transport Systems, or related fields - Experience working in large organizations with multiple stakeholders and cross-functional teams - Exposure to TMS/transport systems implementation or support is preferred
• Skills & Competencies - Strong stakeholder management and influencing skills - Ability to analyze data and generate fact-based insights for decision-making - Strong problem-solving skills with the ability to handle ambiguity - Good project management capability with a proactive, execution-driven mindset - Strong presentation and communication skills
• Language & Personal Attributes - Good command of English and Vietnamese (both written and spoken) - Ability to work independently and collaboratively in a team - High level of integrity and professional ethics