Service Center Controller (Service & PM)
Mô tả công việc
- Entertains clients’ inquiries and/or requests and log all details gathered including time call received thru landline, mobile and emails.
- Communicates /endorses details of complaint to the Aftersales Supervisor
- Assigns task to Technicians
- Administers physical dispatching of technician and identify service concerns to be attended with coordination of the After Sales Supervisor
- Extracts previous day service and Preventive Maintenance Report and sends accomplished Consolidated Report to concerned store head office and General Manager
- Prepares meal, transportation and other allowances of Technician
- Compile request and forward to Finance for proper crediting
- Monitors pending client concerns and coordinates with After Sales Supervisor for proper scheduling
- Dispatches technicians assigned by Aftersales Supervisor/Service Center Supervisor for check-up assessment rectification and correction work
- Informs clients on the estimated arrival of technician
- Prepares material and tool requisition of Technician to Warehouse Department
- Assists Technicians for their concern regarding allowances
- Monitors whereabouts/location of technicians, monitor and checks status of work and get PDF report through data base
- Request for technician’s personal tools, PPE and tools sets for stores (PM and Service)
- Answers all incoming calls and properly transfer calls to concerned personnel or department
- Performs other duties necessary to accomplish goal
- E-mail resume to **********@epta-asiapacific.com
Thông tin tham khảo
Tin đăng ngày 26/04/2022 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.
- Thị trường tại Hồ Chí Minh
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- Nguồn tin
- Nguồn: website tuyển dụng của doanh nghiệp (www.jobstreet.vn) · đăng 26/04/2022 · cập nhật 17/10/2022