Mô tả công việc
- The Team Leader will manage a team of 4-5 members providing Claims Operations and Customer Service for electronic device insurance through multiple channels, including hotline, email and other channels.
- Job description
- Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
- Work Location: 479 An Duong Vuong, Binh Phu Ward, Ho Chi Minh City.
- Monitor and control project quality, including reviewing outputs, identifying errors, and proposing corrective actions.
- Manage risks and implement fraud prevention measures.
- Coordinate with the client, partners, and internal departments.
- Train and guide team members.
- Work closely with the team to implement improvements, ensuring compliance with defined standards and client expectations.
- Prepare reports on productivity, quality metrics and additional reports as management requires.
- Support hands-on claims processing and provide backup coverage as needed
- Perform other tasks as assigned by the Manager.
Yêu cầu ứng viên
- Candidates must have at least 2 years of experience in processing non-life insurance or electronic device insurance claims, along with 1–2 years of experience in team management or a supervisory role
- Good English communication
- Strong communication skills, logical and analytical thinking skills.
- Ability to handle situations effectively, manage risk, and work under pressure.
- Willingness to work overtime on public holidays and provide backup support for claims processing, including weekend shifts on Saturday or Sunday.
Thông tin tham khảo
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- Nguồn tin
- Nguồn: CareerViet · đăng 08/09/2026