Senior Associate - Rewards Strategy and Commercials

Get to know our Team:

The Rewards team looks after the Grab’s customer loyalty program – the largest program of its kind in the region. The team’s objectives are to ensure that GrabRewards remains a compelling value proposition for users across the Grab platform. This is achieved through optimization of the points earn channels, redemption options as well as member tiers and corresponding benefits​.

Get to know the Role:

• Rewards Strategy

  • Monitor global loyalty trends and best practices

  • Perform competitive benchmarking of loyalty programs in the region

  • Monitor program performance by country against key performance indicators

  • Build detailed financial and operating models to help evaluate business decisions across the rewards organisation, including working with analytics to run sensitivity analysis

  • Work with analytics to conduct sensitivity analysis based on user behaviour

• Program Commercials

  • Support Lead for Rewards Strategy & Commercials in building and maintaining program financial models and pricing workbooks

The must haves:

• Background in Loyalty Marketing, with experience in loyalty program commercials, or Finance background with modeling experience

• Familiarity with loyalty programs and trends

• Strong communication skills with ability to think logically under pressure, attention to detail, comfortable with quantitative analysis and work autonomously where required

• Proficient in Microsoft Excel / Powerpoint and/or Google Sheets / Slides. SQL knowledge beneficial but not required

• Some minimal travel expected (<25%)

• Role reports into the Lead for Rewards Strategy & Commercial

• Minimum 3 years relevant experience