Senior Air Customer Service Executive

• Handle daily customer service activities within the assigned customer cluster, including compliance with Standard Operating Procedures (SOPs), shipment reporting, system operations, and customer-specific requirements.
• Understand shipment process flows and operating systems, identify issues, take corrective actions, and continuously improve operational efficiency.
• Coordinate closely with terminal handling teams, nominated agents, and local service providers to ensure smooth cargo handling and timely airfreight dispatch.
• Liaise with customers to provide timely updates, handle inquiries, and resolve complaints effectively.
• Communicate operational and commercial requirements of the branch and its customers to overseas colleagues to ensure operational consistency and customer satisfaction.
• Build and maintain strong customer relationships and enhance customer retention through proactive daily communication.
• Perform data entry, documentation processing, EDI/milestone transmission, and monitor AR activity as well as month-end file closing.
• Achieve assigned KPIs while ensuring full compliance with company procedures and legal requirements.
• Perform other duties as assigned by management.

Yêu cầu công việc

• Minimum 2 years of experience in Air Customer Service role within the freight forwarding industry.
• Fluent in English; Chinese proficiency is an advantage
• Strong written and verbal communication skills.
• Ability to adapt to changes and perform effectively in a fast-paced environment.
• Reliable and dependable with a strong sense of responsibility.  Accurate, organized, and able to deliver high-quality work
• Các

phúc lợi dành cho bạn

• 13th month Salary, Bonus
• Full paid for Social Insurance, Health Insurance
• Team activities, company outing trip