Reservation Executive (Japan)

1. Main tasks

• Reserve booking as required by the Sales Department - Reserve / revise / finalise / follow / reconfirm bookings sent by the Sales Department - Update and discuss the new suppliers and products with the Contracting and Product Department. -
• Update suppliers’ amendment and inform concerning departments: Sales, Contracting, Marketing, and Production - Conduct monthly payable report and transfer the report to the Operation Manager
• Monitor, supervise and solve problems arising from suppliers - Pre-check services to make sure all services are reserved before the client’s arrival - Directly solve problems arising during the tour and take responsibility for any problems arising and any additional costs
• Update the issues in the issue reports and transfer them to the Quality Control Department
• 2. Other Tasks - Review supplier quality with the Contracting / Production Department - Update and implement all commitments, policies and guidelines about Sustainability

• 1. Competency - Fluent in English & Japanese language - Experience working and coordinating with Japanese suppliers is required. - Good knowledge of the Tourism field, Hotel and Tourism Management - Good analytical and problem-solving skills and strong decision-making skills - Good communication skills - Good planning and organisational skills to balance and prioritise work - Self-motivated to learn new concepts and participate in new projects - Good computer skills (Excel, Word, Outlook)

2. Education

• University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Economy or other related fields
• 3. Experiences - At least one year of experience in Reservation Executive in tourism industry, preferred in B2B inbound tours with EU market