Relationship Manager - Sales

Apply via Website or email: **@dnbcf.com

General Duties

• Supporting for foreigner/oversea corporate clients.
• Conducting a sales call, analyzing a client’s financial situation, presenting solutions and servicing clients.
• Daily checking email from customers and answering any customer’s inquiry about services, price, promotion, and other necessary works.
• Assist clients in optimizing their risk and control activities, including control effectiveness and optimization activities in payment gateway integration.
• Cultivate strong working relationships with subcontractors, partners to provide the services to clients and build trust among clients.
• Follow the sales process and procedures as established through the customer database.
• Conduct Crossing/up sales by email or telephone to current clients.
• Follow the established guidelines for maintaining client files in accordance with company compliance
• Monitoring and supporting customers for payment online.
• Making some reports and related others which assigned by team leader.

Role Description & Requirements:

• Ability to communicate with customers in English for both writing and speaking (intermediate level or higher).
• Able to work under high pressure environment, with multiple of clients and projects concurrently.
• Able to direct incoming customer queries to the advice or service that will best meet their needs
• Work with order systems to solve problems and reach satisfactory conclusions.

Experience requirement:

• A bachelor in Finance, Payment Services, or Banking.
• At least 1+ year experience in Financial advisory, sale in Financial field or Banking staff.
• Having experience of customer services relate in Finance/Banking, Business Services is required.
• Telesales/Marketing experience is preferable.
• Knowledge of Payment Gateway is a big plus.

Benefits:  

• Competitive salary: Competency-based pay.
• 13th-month salary
• Tet bonus based on seniority and capacity.
• 10% salary bonus on special occasions: 30/4, 2/9, 1/1.
• Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
• Health insurance, social insurance.
• Professional train in a probation period.
• Positive working environment: kindly, dynamic, and creative.