Project Coordinator (HR/Admin related)

Manage team size 20 members.

1. Recruitment Tasks

Working with TA Department to hire enough BO and Agent positions for project

2. Incentive Tasks

Creating weekly/ monthly/ quarterly contests

Building bonus, reward, and incentive schemes

3. GA Tasks

Working with GA Department on the daily running of the call center, including sourcing equipment, 

effective resource planning, and applying call center strategies and operations

Ensuring that the buddy system is put in place to maintain the operation with minimal disruption in 

times of annual leave/sick leave/study leave and daily working hour schedules

4. MOA Tasks

Ensuring that all audit-related issues are brought to a close

5. Data Tasks

Working with Outbound Manager (OM) on project budgets and expenditures.

Preparing reports on these statistics, rates, and performance levels

Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

6. HR Tasks

Liaising with supervisors, team leaders, operatives of the Support team, and third parties to gather 

information and resolve issues

Ensuring training of new staff on the corporate policy rules to be adhered to

Monitoring and documenting the work schedule of staff and absences.

7. Ad-hoc Tasks

Together with OM, create a project management calendar for fulfilling each goal and objective.

Attending Weekly, Monthly, and Quarterly meetings with Clients to share

Being the contact point to communicate with Trans-cosmos’s client on a daily basis for all aspects of 

Call-Center operation

Maintaining and monitoring project plans, project schedules, working hours for project members.

Documenting and following up on important actions and decisions from meetings.

Reporting to General Manager/CC Director for any abnormalities in the operation

REQUIREMENTS

• Bachelor’s Degree in Business Administration or relevant majors.
• Fluent in business English.
• Good communication, presentation & influencing skills.
• Good analysis skills and data management skills.
• Able to work under high pressure in a multi-tasking environment.
• Good leadership and team management.
• Good demand of English
• Flexible, supportive and good team player.