Product Operations (Platform/Omnichannel)

1. System Operations & Monitoring

• Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)
• Track system performance, proactively detect and resolve issues to ensure SLA compliance
• Analyze system logs, user flows, and operational data to identify issues and risks

2. Product Operations & Optimization

• Translate business needs and operational issues into product requirements
• Work closely with Product/Tech teams to improve system features and user experience
• Identify bottlenecks in order flow, customer journey, and system processes; propose solutions

3. Cross-functional Coordination

• Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams
• Collaborate with stakeholders to ensure alignment in system improvements and operations
• Support internal teams in resolving system-related issues

4. Projects & System Integration

• Participate in system integration projects (OMS, CRM, payment, logistics, APIs)
• Support UAT testing, rollout, and post-launch monitoring
• Track project timelines and ensure on-time delivery

5. Data Analysis & Continuous Improvement

• Analyze operational data (orders, system performance, customer behavior)
• Build reports and dashboards to support decision-making
• Continuously optimize workflows to improve efficiency and customer experience

• Bachelor’s degree in Information Systems, Business, E-commerce, or related fields 1-3 years of experience in Product Operations / System Operations / E-commerce Operations
• Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle)
• Experience working with cross-functional teams (Business, Product, Tech)
• Strong analytical thinking and problem-solving skills
• Experience in system integration, UAT, or working with vendors is a plus
• Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus)