Principal/Director of Product - Checkout and Payment

About Tiki

Tiki is Vietnam’s most trusted e-commerce platform. We are first in the country to offer 2 hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction is at the heart of everything we do. Harmony and learning is the core foundation of our culture.

In an already fast growing Vietnam ecommerce market, Tiki is experiencing exceptional growth. With growth comes interesting and unique problems. Vietnam market with it’s diverse and emerging seller base, densely populated city logistics and growing consumer spending online - not only for products but also for services, presents unique product and technology building opportunities. We are in a heavy technology investment mode with many new things to build. In that context --- Tiki indeed provides career building, full lifecycle innovation product building opportunities.

Our Culture

• Customer-first, open-minded, data-informed culture
• Motivated, knowledge-hungry colleagues
• Many opportunities to use next gen technologies to solve interesting problems
• Stock options and healthcare
• Modern, upbeat, open plan workspace

About the job

Interested in a high impact role - where you solve real world problems your customers are facing? Product management at Tiki is all about leveraging technology to provide the best experiences for our customers and sellers.

Checkout team at tiki owns the nerve center of Tiki platform -- cart-checkout-my profile -- where all transactions occur. Goal of the group is to provide a highly available/scalable, extremely easy to use checkout and account management experience. Our systems holds complex logic and workflow that creates orders and applies promotions. The group roadmap will provide first hand opportunity to develop high throughput, high write architecture as we migrate to service architecture. You will also have the opportunity to build next generation mobile first UX for cart/checkout to my profile. Payment domain will build brand new products such as Tiki Wallet or next version of Tiki Loyalty points possibly via blockchain.

Responsibilities

• Think strategically and creatively to gather insights and help refine the product vision and metrics based on product data and user research.
• Define, scope, ship, and measure features, and use rapid cycles to iterate and learn. Identify user needs and market dynamics, and use these to inform the strategic direction.
• Create simple, intuitive yet efficient user experiences  (primarily mobile) that make customers smile by guiding designers
• Develop and prioritise a feature roadmap, working with engineering and business, execute the roadmap.
• Communicate with cross-functional teams (legal, sales, marketing) and work with go-to-market stakeholders to launch features.

Basic Requirements:

• Bachelor's degree in computer science/engineering or analytical discipline
• 4 years of product management or related experience
• Proven track record of product launches in mobile first environment
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills
• Demonstrated expertise Mobile/PC UX latest design patterns and methodologies
• Be entrepreneurial, driven, passionate and sincerely empathetic
• Basic to demonstrated knowledge of using AI/Machine Learning to solve customer problems

Preferred Requirements:

• Full cycle product building experience in consumer internet/marketplace companies/startups
• Preferred: First hand experience building UX and products in mobile first markets
• Fintech product and business experience

• Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review, Laptop, Uniform, Annual Leave