Operations Manager (Software Development & BPO Industries)

Description

Gear Inc is a growing mobile game development and BPO services company, and we're looking for an Operations Manager to own the day-to-day management of our Back Office team (Accounting, HR, Facilities, Marketing), and help senior directors expand the business into new regions and services.

• Newly-created position
• Fast-paced company
• International working environment

Where you will work

• Remote, but within a similar time zone to Vietnam; or
• Hanoi, Vietnam (Hai Ba Trung District); or
• Singapore
• 25% Travel

Who you are

Our Operations Manager is expected to have the following qualifications:

• Minimum of 5 years experience as a senior manager, project manager, or similar level role in tech companies.
• International working experience.
• Proven experience in business management and leadership principles and practices.
• Strategic orientation to identify and support the evolving priorities for a business.
• Experience in identifying opportunities for operational process improvement.
• Change adaptability with an agile mindset.
• Proactive approach, able to facilitate effective delivery/outcomes from own and others effort.
• Bachelor's degree is required.
• English fluency (both written and spoken).
• Candidates who are fluent in a 2nd language, Vietnamese, Korean, Japanese, are preferred.

How you will contribute to our company

The Operations Manager will report directly to the Chairman and CEOs. You will be responsible for operating the daily activities of our offices, monitoring our organization’s functions and building processes that meet our business needs.

• Make company-wide policy, planning, and strategy decisions.
• Work with the Finance team to oversee budgeting, reporting, planning, and auditing.
• Work with the HR team to ensure there is a pipeline of talented, skilled professionals just in time to deliver on new projects.
• Work with the Facilities team to continuously improve the office environment and facilities.
• Work with the Marketing team to oversee marketing strategy and activities.
• Work with senior stakeholders to identify business needs and find solutions.
• Regularly travel to monitor activities of our overseas offices and vendors, identify and fix problems. Up to 25% travel.
• Do market research and create operational plans for business expansion.
• Provide inspired leadership for the organization.

What benefits you will get

• Attractive salary and benefits, international, fun, and professional working environment.
• An open and honest culture where people are valued, treated fairly and trusted and empowered.
• Flexible working hours (40 hours/week from Monday to Friday).
• Health insurance package, annual health check, annual flu vaccination.
• Paid leave (12 days/year).
• Lunch allowance, free drinks (tea, coffee).
• Free English / Vietnamese classes with a native teacher.
• A standing desk if you like; no dress code; company trip.
• Pet-friendly working space (we have a dog and 5 cats).
• Free in-house gym and game room for everyone (Vietnam offices). We love board games, video games, PS5, ping pong, football tables, and VR games.
• Company support for work permits and resident cards for foreign staff.

About us

Gear Inc is an American-owned and operated Game Development Studio and BPO Service Provider located in Hanoi, Danang and Ho Chi Minh City, Vietnam, at the crossroads of Southeast Asia. A booming hub for innovation and a thrilling place to live and work!

We have an experienced, international team of developers working on top-grossing titles played by millions of casual and core gamers. We are growing our in-house projects and also collaborate with world-class partners like Riot, Rovio, Sony, Miniclip, and Scopely on multiple games.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, but that’s just the start!

Commitment to our people is our real strength and the key to our success.

Company size: +500 employees

For more information, please visit our website: https://www.gearinc.com