OPERATION PERFORMANCE MANAGER/ QUALITY CONTROL CENTER (QCC Team)

Build Bambooship Hub Operating Standard:

• Build a criteria of Hub Standard in term of Brand, SOP, HR, Regulation and ensure the compliance of all hubs in daily activities.
• Contribute to building the organization/business process/regulation/ policy in cross function to ensure the continuity of smooth operation.

Increase End to End performance and compliance visibility:

• Produce and distribute reports regarding the service quality review. 
• Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities

Ensure operations monitoring, controlling:

• Pro-actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes
• Identify performance and compliance gaps on time
• Drive/ facilitate operations team’s root causes analysis and corrective action plan in case exceptions happen
• Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers
• In case of critical failure detection or repeat of non-conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure
• Walk to the floor regularly to have operation insight, build up the relationship & point out the performance gap with Operation team

Onsite and Audit in operation activities:

• Usually travelling to hub to audit and inspect all the standard of operation
• Collect and summarize all faults and give the pelnaty policy to all hub operation. 

Your skills & qualifications :

• Bachelor Degree or equivalent
• 2-3 years of relevant working experienced (preferably in the operations area)
• Data skill (SQL/ Power BI) is highly desirable
• Effective analytical problem solving skills & high-level reasoning
• ‘Can do’ attitude with a well –balanced sense of perspective, sense of humour
• Advanced Software Skills (excel, access)
• Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of the parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
• Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
• Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive 

Package

• Salary: agreed by capacity (12 - 18 million);
• Working hours: Monday - Saturday morning (Saturday remote);
• Young, dynamic and creative working environment with many opportunities for development and learning;
• Fully guaranteed welfare regimes in accordance with current laws and company policies including: Team Building, Bonus, Tet.
• Evaluate salary/bonus increases according to capacity and annual responsibilities.