Onboarding Analyst (Customer Service Executive)

Innovature Consulting Limited is looking for On-Boarding/HR Analysts. This analyst will work closely with Recruiting, Client Delivery, and Operations department of U.S clients to ensure timely and accurate on-boarding of consultants. 

Job Descriptions:

Duties include assisting U.S clients in the processing of new hire requests in their internal systems, consultant support, collection of new hire paperwork, execution of U.S Federal I9 and E-Verify requirements, initiation/tracking of pre-employment drug/background screens, and ensure due diligence is performed to comply with U.S regulations. 

• The processing of new hire requests in their internal systems
• Consultant support
• Collection of new hire paperwork
• Execution of U.S Federal I9 and E-Verify requirements
• Initiation/tracking of pre-employment drug/background screens
• Ensure due diligence is performed to comply with U.S regulations
• Checking eligibility and enroll employees into Insurance systems
• Other tasks required by the clients
• Responsible for handling other tasks assigned by Team leader and Board of Director
• This position will report to Team leader and Board of Director.

Skills/Competencies:

• Excellent interpersonal skills; Positive attitude and focus on customer service.
• Sensitivity to confidential information.
• Experience in a fast-paced, high-pressure environment.
• Ability to prioritize tasks while working with minimal daily supervision.
• Basic proficiency with Adobe Acrobat.
• Experience in performing data analysis and performance tracking
• Employee will be provided training in:
  • U.S Federal employment regulations
  • U.S payroll laws/regulations
  • Knowledge of benefits enrollment and third-party payroll firms
  • U.S I9 and E-Verify requirements and guidelines.
  • Drug/Background state and federal laws
  • Electronic HR document processes

Qualifications: 

• University degree with 1-2 of years’ experience in Customer Service; Customer Care; Call Center; Agency Admin / Support
• Advanced MS Word, MS Excel and MS Access skills are a plus
• Detail-oriented and be able to maintain composure under pressure
• Demonstrated ability to handle multiple tasks
• Proficient in English and Vietnamese both in speaking and writing
• Ability to build strong relationships with clients and colleagues
• A willingness to learn continuously and to adapt to new conditions. 
• The ability to learn independently by doing, to think strategically, and foremost to execute.

Benefits:

• 13th month salary and Performance Bonus
• Nightshift allowance
• Insurance package that will include medical, accident and life insurance after 2 months of Labor Contract
• Annual company trip, annual leave (12 – 15 days/ year), Birthday Leave and Public Holiday OT
• Annual Health Check up

Work location: 12 Ton Dan, Ward 13, District 4, HCMC

Working hours: from 9PM - 6AM (Monday through Friday).