Night Operations Executive

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities:

• Be an expert with our cutting-edge order management systems
• Make routing decisions, load balancing and prioritization of delivery orders
• Handle delivery order creation accurately and diligently
• Manage and audit failed deliveries
• Troubleshoot abnormal delivery orders and resolve them independently
• Identify persistent issues and inefficiencies and recommend feasible solutions to streamline processes
• Manage a small team of Operations Executives
• Other reporting and duties as designated by line manager

Requirements:

• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills, with the ability to work independently and as a team
• Extremely self-motivated, organized and responsible
• Ability to work under pressure, adaptable, and thrive in a fast moving environment
• A problem solver with high level of computer proficiency in applications such as excel 
• Prior experience with a start-up or heavy software user will be a huge plus
• Able to work night shift
• Graduated high school or college