Deputy Head Of Freight & Night Operations

As the Deputy Head of Freight & Night Operations, you will set up, build, and grow our land freight business.
- Freight:
Develop and implement the strategy in collaboration with Ninja Van’s senior team
Be responsible for P&L performance and growth of the freight business
Hire, train and lead the freight sales and operations teams
Set objectives and KPIs for the team
Establish standard operating procedures and policies with regards to land freight execution, driver management, reporting, and customer satisfaction
Ensure cost-effective delivery of logistics services while maintaining customer satisfaction
- Night Operations:
Be an expert with our cutting-edge order management systems
Make routing decisions, load balancing, and prioritization of delivery orders
Handle delivery order creation accurately and diligently
Manage and audit failed deliveries
Troubleshoot abnormal delivery orders and resolve them independently
Identify persistent issues and inefficiencies and recommend feasible solutions to streamline processes
Manage a small team of Operations Executives
Other reporting and duties as designated by the line manager

Requirements:
- More than 5 years of experience in transportation & logistics, 2-3 years working experience at least for the manager role.
- Extremely pro-active, organized and highly responsible.
- Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
- Ability to interpret and draw conclusions from numerical data.
- Strong operational skills, particularly with regards to people management and resource allocation.