Marketing cum CRM-Senior Manager(Head) - Financial services

1. Position Objective:

• Manage and develop Marketing, CRM & Product team to provide the best service experience to customers and dealers during their life-time cycle with TFSVN.
• Develop a strong and trustworthy relationship with TFSVN’s partners (Distributor/Dealer/3rd parties) to build and penetrate TFS as No.1.Captive Financial Service Company in Vietnam.
• Develop marketing and branding strategy to increase TFS market share and support sales performance. Responsible for sales performance, customer services, and other processes.
• Manage and improve all touchpoints during the TFSVN process with Customers/Dealer to bring a great Customer Experience to them.

2. Position Description:

• Manage and supervise all Marketing activities, increase brand awareness...
• Study and develop new finance products/program to meet the market demand and support business development.
• Apply and develop Digital Tools to enhance business performance and find new opportunities.
• Coordinate with TFSVN ’s partners to plan and execute activities to strengthen TFS Brand Image as well as achieve sales target
• Manage all CRM activities including Contact Call, Online Self-services Platform, Satisfaction monitoring… to provide the best Customer Experience to all TFSVN customers
• Develop Finance products and Non-finance products to enhance the value chain and contribute more to company revenue.
• Cooperating with internal departments (Credit Analysis, Customer Services...) to support dealers and customers.
• Cooperate with Partners (TMV/APR/TMAP…) to share information and conduct related projects/programs.
• Coordination with Internal Departments to improve the process, keep operation efficiency.
• Support all activities regarding Marketing, Sales Admin, Sales report...
• Understanding and practicing all TFSVN policies and procedures. Together with Internal Departments to continuously improve sales operation.
• To undertake other tasks as and when assigned by DGM/GM

REQUIREMENTS

• University degree in Marketing, CRM or relevant field

• Have experience and be familiar with digital tools, digital platform, performance driving Marketing, EDM

• Brand management experience is in need

• Should be matured, having experiences working with multi partners in multi roles – customers, partners, agencies and budget owners

• Good command in English

• Good time management skills.

BENEFITS

•  Laptop

•  Insurance

•  Travel opportunities

•  Allowances

•  International Travel Opportunity

•  Incentive bonus

•  Health checkup

•  Training & Development

•  Salary review

•  Business Expense

•  Seniority Allowance

•  Annual Leave

•  Sport Club