Head of Operations, HBVN - HOST

Job Responsibilities

The candidate has these primary responsibilities:

• Manage / oversee the activities of the Operations functions in Vietnam;
• Manage Operations direct costs and generate agreed target sustainable cost saves;
• Achieve assigned targets for near/right shoring and effectively manage subsequently migrated activities by influencing and monitoring;
• Execute Operations Transformation programs in the country accordance with priorities;
• Lead the drive for innovation in determining the future for Operations in the bank in line with the 2030 strategy;
• Deliver the Financial Plan (in terms of USD & FTE), with accurate re-forecasting throughout the year;
• Drive continuous improvements in the unit cost of transaction processing for Vietnam, executing the strategic initiatives directed by the Regional Operations Heads;
• Increase the quality of service provided to customers, exceeding agreed PLAs for internal customer satisfaction & minimalizing external customer complaints;
• Plan resources within Operations Vietnam so that manpower and expertise can be leveraged and optimally utilised, while driving continuous quality improvement, service excellence culture and business partnership across all departments of Operations;
• Act as the key interface between Operations and Lines of Businesses in Vietnam. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners;
• Manage strategic relationships with key business partners such as government and regulatory bodies, Global Service Centres and outsourced or joint venture entities;
• Responsible for implementing all controls and tasks under the operational risk control framework and owning the related process control risks;
• Ensure effective management of staff development and performance by driving on-going career development and training plans to improve staff calibre and motivation, and to optimise redeployment capabilities to fit future operating models.

• 10-15 years of operational background with strong management experience, and appropriate education / credentials;
• Internal control, audit or process re-engineering experience is preferred;
• Excellent relationship management and influencing skills;
• Ability to analyse complex issues and to identify and assess the long-term, strategic implications for the Bank and its customers;
• Strong leader and a positive role model with the ability to lead, motivate and develop individuals within a team;
• Experience of managing and mitigating operational risk effectively;
• High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner.

Apply now by sending your email to vinh.phan@adecco.com or contact Mr. Vinh Phan on +84 8 3915 3430 - ext 735 or +84 932754213 for more information.

• Vinh Phan Van
• Adecco Vietnam Joint Stock Company
• Tel.