[HCM - Tan Phu] O5 Country Quality Manager

Position Summary

• The
• O5 Country Quality Manager is responsible for leading the implementation, oversight, and continuous enhancement of the
• O5 Program Quality Control Framework within the assigned country.
• The role functions independently from day-to-day operational activities to ensure objectivity, integrity, and consistency across inspection processes, quality reporting, and compliance with O5 requirements.
• The O5 Country Quality Manager acts as the primary liaison among
• Country Operations , the
• Country Team Leader , and
• O5 stakeholders , with responsibility for identifying risks, monitoring quality performance, conducting audits, and driving corrective and preventive actions.
• To preserve independence and impartiality, the O5 Country Quality Manager operates separately from the local O5 operations team and reports directly to the
• Global Quality & Integrity Manager and the
• Country Cluster Manager .
• Key Responsibilities

1. O5 Program Quality Control & Audits

• Inspection Audits (Announced & Unannounced)
• Plan and conduct regular announced and unannounced audits of O5 inspection operations (e.g., Insitu & Crosscheck activities).
• Perform independent reviews of inspection execution, inspection reports, and operational practices.

Assess compliance with

• Customer requirements
• O5 operational procedures
• Quality and integrity standards
• Regional and global quality policies
• Document audit findings, identify risks, and areas for improvement, and issue audit reports.
• Ensure timely follow-up, implementation, and closure of audit findings and corrective actions.
• Crosschecks & Issue Management
• Review the results of issue audits, crosschecks, and quality investigations.
• Analyze recurring quality issues and identify root causes and trends.
• Monitor the implementation and effectiveness of Corrective and Preventive Actions (CAPAs).
• Escalate significant quality, integrity, or compliance risks to the Global Quality & Integrity Manager and O5 Program Management at Eurofins, as appropriate.
• Provide recommendations to prevent recurrence and strengthen quality performance.
• 2. KPI Monitoring and Quality Performance Management
• KPI Analysis
• Conduct monthly reviews of Country O5 KPI performance.
• Monitor and analyze key quality performance indicators, including:
• Claim rates
• Alert rates
• Report quality metrics
• Billing error rates
• Insitu and Crosscheck audit performance
• Identify trends, risks, and opportunities for improvement through data analysis.
• Investigate significant KPI deviations and recommend corrective actions.
• Provide regular quality performance reports and recommendations to country and global management.
• Quality Review Meetings
• Organize and facilitate regular quality review meetings with:
• Country Team Leaders
• Technical Supervisors
• O5 program technical management
• Country cluster managers
• Present and review quality performance results, audit outcomes, KPI trends, and ongoing improvement initiatives.
• Discuss key quality risks, recurring issues, and corrective action progress.
• Ensure accountability for agreed action plans, corrective actions, and quality improvement targets.
• Monitor the timely implementation and effectiveness of action items arising from review meetings.
• Escalate significant quality concerns, unresolved issues, or performance gaps to the appropriate management level when necessary.

3. Report Quality Control

• Report Review Program
• Develop, implement, fine-tuning and maintain a report review framework to ensure consistent report quality standards.
• Conduct random audits of inspection reports reviewed & approved by Team Leaders.

Verify

• Accuracy
• Completeness
• Consistency
• Compliance with client requirements and O5 reporting standards.
• Identify recurring reporting deficiencies, training needs, and process gaps.
• Monitor the effectiveness of corrective actions related to report quality issues.
• Provide feedback and recommendations to Team Leaders and QCs to improve report quality and consistency.
• Documentation Compliance
• Ensure the proper maintenance, retention, and accessibility of quality records, audit reports, and supporting documentation.
• Verify that adequate evidence is maintained to support quality decisions, audit findings, and corrective actions.
• Ensure documentation complies with O5 requirements, customer requirements, and applicable corporate policies.
• Monitor adherence to document control and record management procedures.

4. Integrity and Compliance Controls

• Integrity Protection Measures
• Implement and monitor and continuously improve integrity and compliance controls within the country operation.
• Oversee the deployment, completion, and compliance of:
• O5 Inspection Completion, Anti-Bribery & Integrity Declaration Form
• QC Declarations
• Quality and compliance records
• Other integrity verification and monitoring mechanisms.
• Verify the effectiveness of integrity controls and identify opportunities for enhancement.
• Promote awareness of ethical conduct, professional standards, and integrity expectations across the country organization.
• Risk Monitoring and Investigation
• Identify potential quality, integrity, and compliance risks through data analysis, audits, crosschecks, and trend monitoring.
• Conduct or support investigations into quality, integrity, compliance, or misconduct concerns.
• Ensure investigations are properly documented, evidence-based, and concluded in a timely manner.
• Monitor the implementation and effectiveness of corrective and preventive actions arising from investigations.
• Escalate significant integrity breaches, compliance violations, or high-risk findings to the Global Quality & Integrity Manager and relevant management as appropriate.
• Recommend and implement preventive measures to strengthen operational integrity and reduce recurring risks.
• 5. Quality Data Analytics & Dashboard Management
• Drive Predictive Quality Management through Data Analysis
• Utilize quality dashboard analytics to:
• Identify emerging quality risks and recurring issues.
• Monitor quality KPIs and performance trends.
• Predict potential quality deterioration.
• Drive proactive investigations and corrective actions.
• Provide data-driven insights to support continuous improvement and risk reduction.
• 6. Corrective and Preventive Action Management
• Lead and oversee the CAPA process arising from audits, crosschecks, claims, alerts, customer complaints, and client feedback.
• Ensure timely root cause analysis, implementation, and closure of corrective and preventive actions.
• Verify CAPA effectiveness and monitor sustainability of improvements.
• Escalate overdue, ineffective, or high-risk CAPAs to management.
• Drive systemic improvements to eliminate recurring issues and strengthen quality performance.
• Monitor CAPA trends and provide regular reports on status, effectiveness, and key risk areas.

7. Training and Quality Awareness

• Lead the development and implementation of quality awareness, competency development and continuous improvement programs.
• Collaborate closely with O5 Technical Management personnel to align quality standards, technical requirements, best practices, and customer expectations across all operations.
• Identify training and development needs through analysis of audits, quality incidents, CAPA findings, crosschecks, and KPI trends.
• Promote a culture of quality, compliance, accountability, and continuous improvement throughout the organization.
• Evaluate training effectiveness and drive ongoing workforce competency development.

8. Authority

• The O5 Country Quality Manager is authorized to:
• Conduct announced and unannounced quality audits, crosschecks, and investigations across O5 operations.
• Request information, records, evidence, and corrective action plans related to quality, integrity, and compliance matters.
• Require Country Operations, Team Leaders, Technical Supervisors, and relevant stakeholders to implement corrective and preventive actions within agreed timelines.
• Escalate significant quality, integrity, compliance, or customer risks directly to Global Quality & Integrity Management, Country Cluster Management, and O5 Program Management.
• Recommend additional audits, crosschecks, training, process improvements, or operational controls where quality risks are identified.
• Recommend suspension of inspectors, approval authorities, suppliers, or operational activities when serious quality or integrity concerns are identified, subject to management approval.
• Escalate unresolved, overdue, or ineffective corrective actions to the appropriate management level.
• Reporting Line

Direct Reporting

• Global Quality & Integrity Manager, Country Cluster Manager, and O5 Program Management

Functional Collaboration

• Country O5 Team Leaders
• O5 Technical Management
• Technical Supervisors
• O5 QA/ QC
• O5 Country Back Office Team
• Key Performance Indicators (KPIs)
• The O5 Country Quality Manager will be measured on:
• Completion of planned audits (%)
• Closure rate of audit findings and CAPAs
• Reduction in claim and alert rates
• Report accuracy and consistency levels
• Crosscheck effectiveness
• Integrity compliance rate
• Timeliness of quality reporting
• Dashboard utilization and risk detection effectiveness
• Overall country quality performance improvement

• Qualifications
• Candidate Profile
• Education
• Bachelor's degree in Quality Management, Engineering, Business, Supply Chain, or related discipline.
• Experience
• Minimum 5 years of experience in quality management, auditing, inspection, or compliance functions.
• Experience within inspection, testing, certification, sourcing, or manufacturing industries preferred.
• Strong knowledge of quality assurance systems and audit methodologies.
• Competencies
• Independent and objective judgment
• Strong analytical and investigative skills
• Data analysis and dashboard reporting capability
• Root cause analysis and CAPA management
• Excellent communication and stakeholder management skills
• High level of integrity and professional ethics