(HCM - HN) HIGH-FASHION STORE SUPERVISOR

1. JOB DESCRIPTION: 

Shop floor & Sales Management:

• Plan the daily planners in advance ensuring that the following areas are covered at all times.
• Managing and motivating the team to increase sales and ensure efficiency.
• To be aware of the daily and monthly budgets to meet and exceed them.
• To communicate with the management team on a daily basis with information regarding personnel, product and procedures.
• To ensure standards are maintained during the day and at closings.

Team Management

• To lead and keep a high level of motivation within the department
• To guarantee the adequate induction and follow up on training for new team members
• To assist in the development and retention of an effective team
• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)

Customer Service

• Ensure a high level of customer service is offered in the store
• Monitor and support customer service action plans
• Solve and manage customer issues as they arise and refer to the senior management team when necessary.
• To understand and reinforce the company return policy.
• Understand and reinforce the company return policy
• Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives

Health and Safety

• Ensure good housekeeping to be maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

2. REQUIREMENT: 

3. BENEFITS: 

• Basic salary: 10mil – 20 mil + Bonus KPIs
• Attractive salary package & 13th month salary
• 12 annual leaves per year
• Local and International training course  
• Good opportunities to learn working experiences in professional, global environment  
• Specific benefits: Full health insurance package purchased by the company

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