STORE SUPERVISOR (HIGH FASHION)

• LOCATION: District 1, HCMC

• WORKING TIME:

- 5 days/week, 9 hours/day (including 1 hour of rest)

- Night shift: 22h – 7h (sometimes)

I. JOB DESCRIPTION

Shop floor & Sales Management:

• Plan the daily planners in advance, ensuring that the following areas are covered at all times.

• Shop floor

• Fitting room

• Cash desk

• Managing and motivating the team to increase sales and ensure efficiency.

• To be aware of the daily and monthly budgets to meet and exceed them.

• To communicate with the management team on a daily basis with information regarding personnel, product and procedures.

• To ensure standards are maintained during the day and at closings.

Team Management

• To lead and keep a high level of motivation within the department

• To guarantee adequate induction and follow up on training for new team members

• To assist in the development and retention of an effective team

• To get involved in performance management of sales assistants (I.e., sickness/ absence, lateness, returns to work, etc.,)

Customer Service

• Ensure a high level of customer service is offered in the store

• Monitor and support customer service action plans

• Solve and manage customer issues as they arise and refer to the senior management team when necessary.

• To understand and reinforce the company return policy.

• Understand and reinforce the company return policy

• Support customer service with product knowledge and awareness of the new arrivals, Replenishment of best sellers & Offering alternatives

Health and Safety

• Ensure good housekeeping to be maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

II. REQUIREMENTS

• Graduated from college or university.

• At least 1-2 years' experience in the same position (preferred in fashion retail) or at least 6 months' experience as a leader. (internship/part-time experience will be considered)

• Fluent in English is a must

• Leadership skill

III. BENEFIT

• Basic salary: 10mil – 20 mil + bonus KPIs

• Attractive salary package & 13th month salary

• 12 annual leaves per year

• Local and International training course

• Good opportunities to learn working experiences in professional, global environment

• Specific benefits: Full health insurance package purchased by the company

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