[HCM] Customer Service Representative (Cargo Planning/ Shipment Planning)

1. Job summary:

• Being responsible for delivering APLL commitment to Customers
• Being the primary and first contact point for the Customers
• Handling inquiries from Customers, Vendors, and Factories
• Coordinating with Carriers to proceed with shipments
• Planning, updating, and tracking daily operations in APLL’s systems
• Tackling immediately and/or escalating to Team Lead / Supervisor when there is the potential cost impact 
• Ad-hoc assignments from Managers

2. Job requirements:

• Having at least 1- 2 working years experience in relevant industry
• Customer-oriented and Result oriented
• Good at English (writing and speaking); Excel, Word, PowerPoint
• Able to multi-task and high pressure
• Being detail and careful

4. Compensations & Benefits:

• Meal allowance, Free coffee/ tea/ pantry
• Social Insurance starting from probation 
• Extra Insurance for employees & dependents
• 16 annual leave per year
• Yearly health check-up
• Engagement activities
• Varied kinds of training; from functional technical - soft skills; Career Development Program

5. Working location: HCM office

Viettel Tower B, 285 Cach Mang Thang Tam, Ward 12, District 10, Ho Chi Minh City.

6. Start date: Aug. 2021