Guest Relation Officer (for EU expat only)

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address and record customer complaints and escalate to the Manager when needed

Ensure compliance with health and quality standard

Having experience as a Guest Relations Officer and familiarity with hospitality industry standards is a plus

Proficiency in English; knowledge of additional languages is a plus

A customer-oriented and professional attitude

An outgoing personality and outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BA in Hospitality Management is preferred

European nationalities