Grab Driver Centre (GDC) Supervisor

Get to know the Role:

• Assist the Management in cultivating excellent customer experience in three key pillars: (a) strengthen driver engagement, (b) enforce threshold quality, and (c) support GC/GT operations at Grab Driver Centre.

The day-to-day activities:

• Achieve customer service excellence (maximize NPS), through 3 pillars:
• Strengthen driver engagement through communication (in conjunction with Marketing/Communications)
• Assist to achieve minimum threshold quality through effective training & counselling sessions, supporting GC operations nationwide
• Manage daily operations at GDC to ensure smooth operations of GDC supporting GC/GT Operations
• Assist to manage GDC team of 15+ Grabbers

The must haves:

• Minimum Diploma or equivalent
• Diploma/Degree in public relations/mass communication would be added advantage
• Good computer skills (words, worksheet & presentation)
• Able to conduct training sessions would be an added advantage
• Supervisory position leading customer service experience staff will be an added advantage
• Ability to work independently with minimal supervision
• Ability to handle inquiry/difficult customer and situation in professional manner
• Ability to establish effective communications & good interpersonal skills