[Glints 5 Ngày] Professional IT Project Manager CRM

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• Responsibilities

1. Strategic duties

• Managing complex strategic assignments
• Ensure that CRM implementation is done in full consideration of business strategies and IT strategy
• Consult the company on strategic CRM development
• Participation in all relevant strategic projects

2. Operational duties

• Internal consultant for all business units and the Coordination Board
• Partial and overall responsibility for the development and implementation of a replacement CRM system
• Develop project plans based on business requirements using standard methodology
• Review and structure change requests and create development tasks
• Work closely with internal and external developers to optimize our users' CRM experience
• Resource planning and management for continued development of the platform
• Analyzing and fixing bugs and creating concepts for necessary software adjustments
• Work in close collaboration with stakeholders within the Rieckermann Group as an interface between business and IT
• Take proactive effort in developing proposals for continuous optimization of development processes according to Lean Six Sigma
• Preparation and implementation of rollouts in all Rieckermann business units
• Conducting internal training on the use of the platform in all business units

3. IT Security

• Ensuring the availability, confidentiality and integrity of the CRM data
• Support in defining an access concept according to need-to-know
• Monitor the provider SLA in terms of availability and integrity
• Monitor compliance of Rieckermann IT security policies in the case of migrations and extensions
• Ensure compliance with all ethical guidelines of the Rieckermann Group
• Experience and Requirements
• Bachelor's degree in Information Systems, Business Administration or equivalent
• At least 3 years of relevant experience in the described area of responsibility
• Track record in CRM implementation projects (programming not required)
• Hands-on experience applying Lean Six Sigma and Kanban methodologies (certification preferred)
• Relevant work experience in an international organization, working in a decentralized team
• Experience in Dynamics 365 CRM and Salesforce implementation is a plus
• Professional experience in project planning and management using standard methodologies (certification preferred)
• Excellent analytical and creative problem solving skills
• Good requirement specific skills combined with accurate time effort estimates
• Strong ability to manage stakeholders within the project
• Strong ability to facilitate in teams and workshops
• Empathic, winning, proactive and professionally persuasive personality
• Excellent written and verbal English language skills