Expansion Executive

Roles and Responsibilities

• As the Business Development Executive, we are looking for:

1) Manage station's operation:

• Manage delivery and pick-up operation of riders team in Southern (or Northern) provinces.
• Manage performance of all Station ICs (a designated person who manage a station) of Southern (or Northern) provinces
• Coordinate with other departments such as CS, PM to make attempts to delivery or pick-up parcels successfully.
• Provide coaching and training to your team of drivers; review and monitor performance of riders and station IC. - Prepare weekly, monthly report on Station Operations.
• Monitor COD collection and bank submission of all Southern Station.
• Solve daily problems of Station Operation such as customer complaint, volume increasing over capacity, lost parcels…
• Monitor efficiency of Station Operation: costing and budgeting, utilization and capacity planning - Continuous improvement and enforcement of service quality.
• Assist the Expansion Manager with assigned projects/programs.

2) Open station:

• Identify, evaluate and negotiate suitable spaces for hubs and stations to achieve company’s expansion plan
• Set up and ensure operational readiness of hubs and stations
• Conduct hub training including system based training and operational training for staffs
• Establish seamless procedures to ensure hub operating at utmost efficiency
• Hire and guide a A-type team to run day-to-day operations of hubs and stations
• Develop operating budget for setting up of operational hubs and stations and maintain cost control as agreed by the management
• Engage and maintain strong relationship with vendors to procure operational equipments
• Resolve operational issues and identify opportunities to improve operational processes
• Develop and ensure proper reporting structure and systems