[DISTRICT 7] INBOUND KOREAN SPEAKING

Thỏa thuận Hồ Chí Minh Chưa yêu cầu kinh nghiệm Hạn nộp 07/11/2026

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Mô tả công việc

Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.
Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.
Verify and update customer information accurately after each interaction.
Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction.
Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions.
Maintain accurate interaction records and ensure proper follow-up on outstanding cases.
Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.

Working Experience: From 1 year of experience in Contact Center, banking or customer service environment
Fluent in Korean (Topik 4 or 5) with strong verbal communication skills
Strong listening, communication, and problem-solving skills.
Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations.
Ability to work under pressure and manage multiple customer requests effectively.
Able to work in shifts, including weekends or public holidays, based on business requirements.

Thị trường tại Hồ Chí Minh: 14.489 tin đang mở từ 3.403 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
Nguồn tin: Nguồn: CareerViet · đăng 08/10/2026