Direct To Fabric Technical Support Engineer Post Sales

Job Purpose

Fully support for Industrial machine such as Digital Textile Printing (Direct To Fabric) machine for industrial equipment both hardware & software. Closely advice and support for any urgent sales and technical cases during operate. Also support for any training, solution and product feedback through co-operate with Head Office and Factory.

Job Description

• Technical support for repairing activities especially for Digital Textile Printing machine.
• Generate solution and give advice for any technical and operational knowledge.
• Summary and monitoring every problem and spare parts life for each unit installation.
• Communicate and attend sales / technical training for skill up sales / technical knowledge, update product information from Regional Office.

Qualification:

EDUCATIONAL QUALIFICATIONS

• Graduated from well-known university majoring in engineering, electronics, mechanical or related fields (Bachelor Degree).

• RELEVANT EXPERIENCE

• Have good understanding of Industrial Digital Printing Workflow for Textile printing.
• Good Knowledge of Commercial and Industrial printing technology both Mechanical and Electrical, and understand about Electrical for 2 and 3 Phase.
• Understand Ink type for fabric requirement (Woven /Knitted, Cotton, Silk, Polyester).
• Literacy in Design software and Rip such as Adobe Illustrator, Photoshop, Wasatch, Neo Stampa, Edge Print etc.
• Good Knowledge in color theory and materials/ chemicals used in the printing industry.
• At least 5 years of experience in field Technical Support Engineer positions preferable in Commercial & Industrial printing, Textile Printing.

OTHERS

• Vietnamese Nationality.
• Strong in communication skills and presentation skills, good personality, customer oriented and good communication in English both spoken and written.
• Able to contact and work after working hours or in Saturday-Monday or in public holiday if there are critical issue or problems at the customer.