Digital Platform Specialist

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Thỏa thuận Hà Nội Chưa yêu cầu kinh nghiệm Đăng 23/06/2022

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Digital Platform Specialist Background

The purpose of the USAID Improving Private Sector Competitiveness Activity (“Activity”) is to remove constraints and build the competitiveness of small and growing businesses (SGBs) in Vietnam, including those led by vulnerable populations. With this activity, USAID/Vietnam is supporting Vietnam’s competitiveness: vertically at the policy, market and firm level; and horizontally by working along the entire spectrum of enterprise growth models, from household businesses transforming into registered firms to small firms on the cusp of scaling up. Deloitte Consulting LLP (“Deloitte”) is implementing this Activity on behalf of USAID. The Agency for Enterprise Development of the Ministry of Planning and Investment is the Vietnam Government counterpart of IPSC.

The Activity is made up of four interrelated Objectives:

Objective 1. Building business management capacity of SGBs, including those led by vulnerable populations (particularly women and ethnic minorities),

Objective 2. Improving efficiency and productivity by promoting innovation, technology adoption, and sustainable business models,

Objective 3. Enhancing business enabling environment for a broad-based inclusive economy,

Objective 4. Strengthening business-to-business (B2B) and cross-sectoral linkages.

Summary of Activities:The Digital Platform Specialist will primarily manage digital content and digital platforms (including the Customer Relationship Management system and the Content Management System,…) to support the Activity in effectively attracting, managing and communicating to the SGBs. The Digital Platform Specialist will also provide assistance and support for the development of Ministry of Planning and Investment’s (MPI) National Business Portal. Specific Tasks

The Digital Platform Specialist shall perform the following tasks:

  • Act as administrator of the Activity’s CRM and CMS platforms to manage system development and end user support, scope ranging from ensuring platform features (landing pages, blog, forms, automated email, and workflow, etc.) well-managed and customized, monitoring and troubleshooting system’s issues and errors, providing trainings and hand-on guidance for end users and other tasks if needed.
  • Analyse marketing and communication flows between the Activity and beneficiary SGBs to design autonomation processes and deploy these on the Activity’s platforms such as Hubspot, Airtable, and SharePoint.
  • Act as owner of the Activity’s SGB beneficiary databases; scope includes performing regular audits to ensure data integrity and quality, ensuring effective database management and maintenance tasks, identifying and resolving database issues, preparing database reports, maintaining database disaster recovery procedures and scalability, providing trainings and technical support to end users, and other tasks if needed.
  • Act as focal point in working with the PMU/AED to develop and implement the integration of the Activity’s platforms with MPI’s National Business Portal
  • Carry out additional tasks, as per the request of the Team Lead and PMU/AED within the scope of the adviser’s expertise and experience.
  • Qualifications

    • Bachelor’s degree in ICT or social science or digital marketing-related field.
    • Minimum of two years’ work experience in a position with similar responsibilities, preferably in B2B marketing & sales environment with strong expertise in commanding email marketing, developing landing pages and blog content to generate leads
    • Excellent command of web languages, including HTML/CSS, JavaScript, and databases.
    • Previous experience in administering systems like HubSpot and JotForm is highly preferred.
    • Demonstrated high level organizational and time management skills, including the ability to manage workflow and balance competing priorities to ensure deadlines are met.
    • Capable of working and making decisions independently
    • Vietnamese nationality.

     Reporting Requirements

    This position will report to the Objective 2 Team Leader, Communication Manager and PMU/AED.

    Place, Period of Performance and Level of Effort

    Level of effort:           Full time

    Expected start date:   June 2022

    End date:                  December 2025

    Location:                  Hanoi, Vietnam with travel to other provinces as required

     Applications:

    To be considered for the above position, please send an email to Nguyen Tien Quang at email ***********@ipsc.vn with subject line “Application – Title of position – Full name of Candidates”. In your email, please include:

  • A cover letter illustrating your motivation to apply and suitability for the above positions against the listed qualification and work responsibilities.
  •  A detailed Curriculum Vitae, including the name and email addresses of three senior referees who has worked either as your professional or academic supervisors and are knowledgeable about your skills and professional abilities.
  • Only qualified applicants with relevant skills and experience will be contacted. 

    Deadline for applicants is July 14th, 2022 and no later than 5PM Hanoi time.

    Thông tin tham khảo

    Tin đăng ngày 23/06/2022 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.

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