Customer Support (Spanish) - Upto 10M

About Your.Rentals

Your.Rentals is the first performance based SaaS provider of software for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). Our users pay no setup or monthly fees for using our software – we earn money on fees charged per booking processed. With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, HomeAway, TripAdvisor and Booking.com, the company is on a strong growth curve.

We’re an international company with team members around the world who work together every day. We’ve invested a lot into our work processes, tools, culture and methods to make our international business work. At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.

We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.

As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.

Roles & Responsibilities

The Customer Support in Your.Rentals has a very exciting role to play in supporting and maintaining client relations.

What you will be doing:

• Works one-on-one with a client to build a strong relationship and improve client retention and sales growth;

• Onboarding new customers with necessary product training. Effectively solve customer inquiries via phone, email, using a CRP tool;

• Analyze data and provide feedback to improve the platform and the efficiency of the system for the client;

• Identify, document and follow up with the Product team and the Connectivity team on product bugs and features;

 Skills & Requirements

We're looking for someone

• University-level education major in Spanish

• Understanding spoken and written English is a plus.

• New graduates are welcome

• A desire to help people and improve the customer experience

• Experience working in the hospitality/travel industries.

• Strong organizational, analytical, written, and verbal communication skills

• Comfortable using web-based software

• Excellent problem-solving skills, multi-tasking, and time management skills

What you get

• Annual Salary review

• On-job training for Freshers

• Full Insurance

• Additional Benefits after 1 year

• 13th Month Salary

• Team building activities

• Salary: 7.000.000 - 10.000.000

How to apply:

• Send your Cover letter & CV to email: *************@your.rentals with title [Your.Rentals]- Nhân Viên Customer Success - Full name
• Address: D10 Giang Vo, Hanoi.
• Time: Mon - Fri, 12h - 21h