Customer Service Representative in Oakwood Residence Saigon
Mô tả công việc
- Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
- Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
- Issue room keys in accordance with established security procedures and policies.
- Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.
- Follow company procedures and customer service standards.
- Report guest feedback, complaints, and unusual incidents to management in a timely manner.
- Process cash transactions, billing, and daily financial reconciliations accurately.
- Safeguard the security, privacy, and confidentiality of resident information.
- Respond promptly and professionally to all guest concerns, inquiries, and complaints.
- Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
- Work flexible shifts as required by operational needs.
- Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
- Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
- Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
- Participate in any Front Office initiatives and projects.
- Perform any ad-hoc duties assigned.
Yêu cầu ứng viên
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 1–2 years of experience in Front Office or hotel operations.
- Previous experience in a hotel front office or similar customer service role.
- Good command of English is required; Additional language is an asset
- Ability to remain calm and courteous in demanding situations.
- Able to work weekends and public holidays as required.
- Capacity to read situations, understand environments and respond accordingly
- Someone who is a good team player, honest, details oriented, neat and tidy.
- Financial accuracy
- Ability to work under own initiative in a highly pressured environment
Thông tin tham khảo
- Thị trường tại Hồ Chí Minh
- 23.323 tin đang mở từ 5.191 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 05/11/2026
Vị trí tương tự
Xem tất cả việc làmNHÂN VIÊN TƯ VẤN TÀI CHÍNH TÍN DỤNG - VIETNAM CONCENTRIX SERVICE
Nhà tuyển dụng (đã ẩn)
Đăng 04/09/2022