Customer Service and Sale Administrative

Role Summary

• The Business Administrator keeps daily operations running smoothly by handling online customer service, coordinating with our external accounting firm, and managing order and documentation workflows.
• This role sits at the center of communication between customers, our fulfilment partner, the accounting firm, and the HQ team.
• Customer Service & Escalation Tracking
• Maintain and update customer issue logs, including:
• Cancellation cases
• Return requests
• Failed delivery cases
• Customer complaints
• Track status and follow up with fulfilment partners until resolution.
• Escalate non-standard cases to management for decision-making.
• Manage customer inquiries and support requests across all online sales and communication channels, including TikTok Shop, Shopee, and future platforms introduced by the company.
• Sales Order Monitoring
• Monitor daily order status across all sales channels.
• Monitor incoming orders, track their status, and flag any problems to management for decision-making.
• Support HQ with data collection and administrative requests.
• Invoice & Payment Administration
• Generate and distribute customer invoices when required.
• Coordinate invoice requests between customers, fulfilment providers, accounting firm, and HQ.
• Maintain invoice records and filing system.
• Documentation & Process Control

Maintain organized records of

• Contracts
• Tax documents
• Company registrations
• Accounting documents
• Fulfilment agreements
• Ensure documents are stored and accessible for business continuity purposes.

• Required
• Bachelor's degree in Business Administration, Commerce, Communications, or a related field
• Proficient in English — both written and verbal communication (required for coordination with HQ and cross-border teams)
• Strong proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Drive)
• Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously
• Proactive communicator with a service-minded attitude and ability to follow up independently
• Preferred / Advantageous
• Experience working with TikTok Seller Center or TikTok Shop operations (strongly preferred)
• Familiarity with e-commerce order management workflows and fulfilment coordination
• Experience in livestream commerce or content-driven sales formats
• Experience in customer service roles within an online retail or social commerce environment
• Understanding of basic accounting and invoicing processes
• Experience working with cross-functional or cross-border teams
• Nice to Have
• Experience supporting a regional or international brand
• Working Hours
• Monday – Thursday:12:00 PM – 9:00 PM
• Saturday: Alternating Saturdays (every other Saturday off): 9:00 AM – 6:00 PM
• Friday: Off
• Sunday: 9:00 AM – 6:00 PM
• Scheduled days off may be rotated to support major campaign periods (e.g., Mega Sale events, Brand Campaign Days, and other key promotional activities).
• Work Location
• Address: 45B Đồng Xoài, Phường Tân Bình, Thành Phố Hồ Chí Minh