Customer Service

1. General Information

• Job title: Customer Service
• Location: 39 - 41, D4 Street, Him Lam, Tan Hung Ward, District 7, HCMC
• Working hours (7h/day): Mon - Fri (9:00 - 17:30)
• Salary Range: 9.000.000 - 15.000.000 + BONUS

2. Main Responsibilities

• Receive customers enquiries and then based on their needs, make a deeper consultation with those international ones (entrepreneurs, multi-national corporations...) on company's services related to start-up, bank account...via chat box, email, phone call by English
• Proceed customer orders as company's process (This task will be trained later)
• Follow up the running process and take care of the orders to ensure they are delivered on time

3. Requirements

• Bachelor's degree in English Linguistics, Economics, Banking, ...
• At least 1 year of working experience
• Fluent in English (4 skills)
• Communication, negotiation, problem-solving skills
• Have basic knowledge of Economics, Finance, or International Banking is an advantage
• Be flexible, dynamic, detail-oriented, and willing to learn

4. Benefits

• Salary review: 2 times/year
• 13th month salary
• Bonus on National Holiday, Birthday.
• Annual leaves: 12 days + birthday
• Social insurance, health insurance & unemployment insurance
• Team-building, company trip, Mid-autumn, Noel, YEP,...
• A professional, dynamic, international working environment
• Self-served lounge with coffee, tea, snack, etc
• CV in English is required (GPA & English certificate, if any)